Frequently Asked Questions
Expert advice on shipping, returns, and our surgically-inspired skincare solutions.
How long does international shipping take?
We offer global shipping from our UK warehouse. Standard international delivery typically takes 5-10 business days, while express options are available for delivery within 2-3 business days depending on your location.
What is your return policy for skincare products?
We accept returns on unused and unopened products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or used unless they are faulty.
Are 111SKIN products suitable for sensitive skin?
Yes, many of our products are formulated to soothe and repair the skin. However, we recommend checking the specific ingredients list on the product page or performing a patch test, especially if you are using our clinical-grade peels or high-potency boosters.
Do you offer professional skincare consultations?
We provide virtual consultations with our skin experts to help you build a personalized routine. You can book a session through our website to discuss your specific skin concerns and goals.
Are your products cruelty-free?
111SKIN is committed to ethical practices. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so on our behalf.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.