Returns & Exchanges

We want you to be completely satisfied with your 111SKIN purchase, which is why we offer a 30-day return policy for unused and unopened products. Please ensure all items are returned in their original luxury packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated concierge team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Prepare the Parcel

  Carefully pack your items in the original shipping box, ensuring all protective seals are intact and the products are securely cushioned.

• 3.
  Affix Shipping Label

  Download and print your pre-paid return label provided by our team, then securely attach it to the outside of your package.

• 4.
  Drop Off and Track

  Deliver your parcel to the nearest authorized carrier location and retain your tracking receipt until your refund is processed.